Permanent placement and direct hire for hospitality employers
Concorsa provides hospitality permanent placement for hotels, restaurants, venues, and travel and leisure operators across the United States.
Request talentA vacant permanent role is one of the most expensive problems on the books: service standards slip, existing managers absorb the extra load, and revenue suffers in ways that rarely appear on a single line item. Our permanent placement service exists to solve that problem. We find, assess, and help you hire people who can lead and carry your standards forward, from front-of-house and kitchen leadership to operations and corporate functions.
Direct hire means the candidate joins your payroll from day one. You gain a committed employee with a long-term stake in your business, and we carry the weight of the search. Our recruiters handle sourcing, screening, interview coordination, checks, offer management, and onboarding support, so your managers can stay focused on running the operation.
Understanding the direct hire model
Permanent recruitment places candidates into ongoing, open-ended roles on your team. This differs from temporary or seasonal cover, where workers are engaged for defined periods or demand peaks. A hospitality direct hire becomes your employee immediately, on your salary, your benefits, and your terms, while the search, vetting, and much of the hiring administration sit with us.
This model suits roles where continuity carries real value, such as a general manager who sets the tone for a property, an executive chef who owns the menu and the kitchen culture, or a director of sales building accounts over years. It also suits the steady, skilled core of a business, from reservations and revenue roles to the HR, finance, and marketing functions that keep the operation commercially sound behind the scenes.
Roles we recruit for permanent hire
Our permanent recruitment work spans the functions hospitality employers hire most often. The areas below are a selection, so if a role you need is not shown, please ask.
Front of house and guest services
We recruit reception, guest relations, concierge, and front-of-house leaders who shape first impressions and hold service standards steady through busy periods.
Kitchen and culinary leadership
We source executive chefs, head chefs, sous chefs, and senior kitchen figures with the technical skill and the management judgment a professional kitchen demands.
Food and beverage operations
We place restaurant, bar, banquet, and catering managers who can run service, control costs, and develop the teams beneath them.
Operations and general management
We support executive search for general managers, assistant general managers, operations directors, and multi-site leaders across hospitality, travel, and leisure businesses.
Corporate and commercial functions
We recruit for HR, finance, marketing, revenue, and sales roles, the functions that determine whether a hospitality business grows profitably or simply stays busy.
How our direct hire process works
Every engagement follows a structured, consultative process shaped by your operation, your timeline, and the seniority of the role. The steps below show what happens and where you are involved.
Scoping the role
We work with you to define the position, advise on the job description, and align on pay, availability, and a realistic hiring timeline before any sourcing begins.
Proactive sourcing
Our recruiters search candidate databases, job boards, and professional networks to build a talent pool that includes people who are not actively applying anywhere.
Screening and shortlisting
We review resumes, conduct initial screening interviews, and present a shortlist of candidates well suited to the role, each with a clear rationale.
Competency interviews
We coordinate and support competency and skills-based interviews structured around what the role actually requires, and help you compare candidates on consistent criteria.
Checks and verification
We complete reference checks and confirm eligibility to work in the United States before any offer goes forward.
Offer management
We manage the offer conversation, advise on salary positioning against the market, and help you secure your chosen candidate before a competitor does.
Onboarding support
We stay involved through the early weeks of the placement, checking in with both sides so small issues are resolved before they become resignations.
How we source and assess hospitality talent
Direct hire recruitment succeeds or fails on the quality of the shortlist. Because we specialize in hospitality, travel, and leisure, our recruiters understand the pace, the seasonality, and the service mindset the industry demands, and they assess for cultural fit alongside technical skill. A candidate who interviews well but cannot hold standards through a Saturday-night service is not a placement we will put forward.
Sourcing is proactive. We approach people who match the brief, including candidates who are employed and not actively looking, because the strongest people in this industry are rarely scrolling job boards. Screening then tests the practical questions employers actually care about:
- Can they do the job? We test technical skill, scale of operation handled, and commercial accountability against the specifics of your brief.
- Will they fit the team? We assess management style and service mindset against the culture of your property or group.
- Are they likely to stay? We probe motivations, commute, and career direction, because a permanent hire who leaves within months costs far more than the fee ever would.
What hospitality employers can expect from Concorsa
We are a sector specialist, not a generalist staffing agency. That focus shapes how we recruit, what we notice in candidates, and what you can expect from the relationship.
A consultative, tailored approach
Every search is shaped to your operation, your market, and the realities of the role.
Shortlists built on judgment
You receive a small number of carefully vetted candidates, each presented with a clear rationale, so your interview time goes toward deciding between strong options.
Transparent fees and placement terms
Our fees and placement terms are explained clearly at the outset, so there are no surprises partway through a search.
Market insight built in
We advise on pay rates, benefits, and candidate availability as part of the engagement, so your offer is competitive before it ever reaches the candidate.
A long-term relationship focus
We take a long-term view of every relationship, which gives us a direct interest in every placement succeeding well beyond the start date.
When direct hire suits better than temporary cover
Temporary staffing is the right tool for peak seasons, events, and short-notice absence, where speed and flexibility matter more than continuity. Direct hire is the right tool when the role is structural, whether that is a leadership position, a specialist function, or any role where repeated churn costs more than the search itself. If you find yourself covering the same gap with temporary workers quarter after quarter, that is usually a sign the role should be filled permanently, and the accumulated temporary spend will often confirm it.
We provide both services, so our advice is not tilted toward one model. If temporary cover makes more sense while a permanent search runs, we will say so, and we can support both in parallel so the operation never carries the vacancy alone.
Frequently asked questions
How long does a hospitality direct hire search take?
Timelines depend on the seniority of the role, the location, and the state of the candidate market, and we agree realistic expectations with you at scoping. Once the role is scoped, sourcing and screening run in parallel, so the process moves as quickly as the market allows without cutting short the assessment that makes a permanent hire worth making.
What does direct hire cost?
Fees are discussed transparently before any search begins and are structured around the role and the type of engagement. Contact us to talk through the specifics for your hire.
Do you recruit for senior and executive roles?
Yes. For senior appointments we provide executive search on a retained or exclusive basis, with a deeper research phase, a broader reach into passive candidates, and a more discreet approach to the market.
What checks are completed before an offer?
Every shortlisted candidate goes through reference verification and confirmation of eligibility to work in the United States before an offer is made.
Can you support multi-site or volume permanent hiring?
We can. For employers hiring across several locations or functions, we design coordinated programs with consistent screening standards applied to every role, so quality does not vary from site to site.
Start a conversation about your next permanent hire
If you have a permanent role to fill, or a recurring gap that should become one, our team is ready to scope the search with you. Call us at +1 888-202-9809 or email contact@
Offices
- Atlanta, Georgia
- Marlborough, Massachusetts
- Parsippany, New Jersey
- Cheyenne, Wyoming