Travel and tourism recruitment
Concorsa provides travel and tourism recruitment for tour operators, travel agencies, and travel management companies across the United States.
Request talentWe also work with destination management organizations, airlines, and airport services. When a reservations team is short-staffed ahead of peak season, a destination leadership role sits open for months, or a commercial function needs rebuilding after a period of growth, we find, assess, and deliver candidates who understand how this industry actually works.
We are a specialist recruitment and executive search firm focused on hospitality, travel, and leisure. Our recruiters specialize in these sectors, so the shortlists we send are shaped by firsthand market knowledge. As a travel recruitment agency, we support permanent hires, seasonal and event staffing, and senior search for employers of every scale, from independent tour operators to multi-state travel groups.
Why tourism hiring is different
Tourism runs on seasonality, service quality, and timing, and each of those factors changes what a good hire looks like. Demand peaks are predictable but unforgiving: a vacancy in reservations, operations, or customer experience during a booking surge converts directly into lost revenue and strained teams. Hiring cycles are often compressed, candidate availability shifts quickly with the calendar, and the right person needs technical competence alongside a service mindset that holds up under sustained pressure.
These conditions are easy to misread from outside the sector. A candidate who looks strong on paper may have no exposure to multi-state operations, group travel logistics, or the pace of a high-volume contact center during peak booking windows. Screening for this industry means testing for the pressures the role will actually face, not just the skills listed in a job description.
Our travel recruitment work starts from the operational reality of your business: the season you are hiring into, the team structure the role sits within, and the culture that determines whether a new hire settles and stays. That context shapes how we scope the brief, where we search, and how we assess each candidate before you ever see a resume.
The roles and organizations we support
Our tourism recruitment practice covers the functions that keep travel businesses running. We place operations and product talent with tour operators and destination management companies, commercial and revenue professionals with travel management companies and airlines, and customer experience and reservations teams across the sector. At the senior level, our executive search work includes destination leadership, general management, and corporate functions such as HR, finance, and marketing.
This is a selection of the organizations and functions we cover. If your requirement sits outside the areas described here, contact us to discuss it.
Tour operators and travel agencies
We recruit operations, product, and sales professionals who understand itinerary design, supplier relationships, and the commercial pressures of packaged travel.
Travel management companies
We source account management, implementation, and service delivery talent for corporate travel environments where client retention depends on consistency.
Airlines and airports
We support hiring across customer service, ground operations, and commercial functions in settings where compliance and shift coverage shape every decision.
Destination management and marketing organizations
We conduct executive and mid-management search for destination leadership, partnership, and marketing roles that carry public and commercial accountability.
How our travel recruitment process works
Every engagement begins with scoping and ends with a supported hire. The process is consultative throughout, and we stay involved well beyond the offer, because the period between acceptance and a settled start is where many hires fall apart.
Role scoping and briefing
We work with you to define the role, the team context, the salary position, and a realistic hiring timeline before any sourcing begins.
Candidate sourcing
Our recruiters search our candidate database, job boards, and professional networks, approaching passive candidates as well as active applicants.
Screening and shortlisting
We conduct competency-based interviews, verify experience and employment eligibility, and present a carefully screened shortlist with clear rationale for each candidate.
Interview coordination
We manage scheduling, prepare both sides, and gather structured feedback after each stage to keep the process moving.
Offer management and onboarding
We handle negotiation, support the acceptance process, and stay in contact through notice periods and the first weeks in the role.
Seasonal, temporary, and multi-state staffing
Seasonality is the defining constraint of tourism employment, and our staffing model is built around it. We build pools of pre-screened candidates for your peak seasons and events, provide temporary worker scheduling and cover, and run rapid-response hiring when demand spikes unexpectedly. For employers expanding into new markets, we coordinate multi-state hiring programs with consistent assessment standards applied at every location, so a hire in one state meets the same bar as a hire in another.
Alongside placement, we provide market intelligence on pay rates, benefits, and candidate availability, so your offers are competitive before a search begins. That insight carries the most weight for roles that recur each season, where a modest adjustment in timing or compensation can change the quality of the entire applicant pool. Employers who plan seasonal hiring early, with current market data in hand, consistently face fewer gaps when the peak arrives.
Our aim is to become a long-term search partner you return to each hiring cycle. Fees are transparent and agreed before any work starts, and our long-term approach keeps us accountable for the quality of every shortlist we send.
What this means for your organization
Working with a specialist travel recruitment agency should mean shorter shortlists of better-matched candidates and fewer interviews that go nowhere. Your managers spend less time screening unsuitable applications and more time deciding between credible options. For revenue-sensitive seats such as reservations and customer experience roles, we work with an explicit awareness of what an open position costs each week, and we pace the search accordingly.
The candidate side of the relationship carries equal weight. Our consultants offer direct career advice and access to opportunities across the tourism industry. We reach people who are not actively looking, which matters when an employer needs the right person on short notice.
Frequently asked questions
What does travel and tourism recruitment cover at Concorsa?
It covers permanent recruitment, seasonal and event staffing, and executive search for travel and tourism employers. We recruit across operations, product, and commercial functions, as well as customer experience, destination leadership, and corporate roles in HR, finance, and marketing.
Do you only work with large travel companies?
No. We support independent operators, regional agencies, and national groups alike. The engagement is tailored to each client, whether that means a single hard-to-fill specialist role or a volume hiring program across several states.
Can you help with urgent seasonal hiring?
Yes. Rapid-response staffing for peak seasons and events is a core part of our service.
Which parts of the United States do you cover?
We recruit for travel and tourism employers across the United States, including coordinated multi-state hiring programs. Our offices are located in Atlanta, Georgia and Cheyenne, Wyoming, as well as Marlborough, Massachusetts and Parsippany, New Jersey.
How do your fees work?
Our fees are transparent and agreed before a search begins. Terms depend on the type of engagement, such as a permanent placement, a seasonal staffing program, or a retained senior search, and we will explain the structure in full during an initial consultation.
Start a conversation
If you are hiring into the tourism industry, or planning for a season ahead, the most useful next step is a short conversation about the role, the timeline, and the market. Call us at +1 888-202-9809 or email contact@
Offices
- Atlanta, Georgia
- Marlborough, Massachusetts
- Parsippany, New Jersey
- Cheyenne, Wyoming